FAQs

All of our products are made by scratch and by us, in house. Our team is made up of the very best seamstresses and from cutting your fabric, painting your wording, sewing on patches and zipping your pillow up, it's done by us. Nothing is outsourced. 

SIZING AND INSERTS

do you sell inserts too?

We do not sell inserts.

You can find fantastic down inserts at IKEA. We highly recommend the FJÄDRAR line. Additionally, Crate and Barrel has fantastic down inserts as well in multiple sizes.

We only recommend down inserts for my covers. This is because our material is thick, and to get the cozy, overstuffed, soft and over all yummy look as pictured, down is the best option.

Why did you stop selling inserts?

We only recommend using down inserts for the absolute best look. Your cover is of the upmost quality and we encourage you to use an insert that will do it justice! 

Down inserts tend to be heavier, and, therefor cost more to ship. In the past we had to charge quite a bit in order to simply cover the cost we pay for the insert and shipping.

We refuse to sell lightweight, cheap, synthetic inserts, we are passionate about quality and durability. Since IKEA's down inserts are so affordable, high quality, and ship at a low price we instead refer you to IKEA's website {or Crate and Barrel!}

This is actually more affordable for you!

You only need to purchase an insert once, but can easily switch out our covers when you want to change up your look, that is the beauty of pillow covers! 

What size insert should I buy for my cover?

Please always purchase a cover based on your insert size, and vise versa. The exception to this is our 22x22, 24x24 and 16x24 size. {Links are also provided below}

16x16, use a 16x16 insert

18x18, use an 18x18 insert

20x20, us a 20x20 insert

16x24, use a 16x26 insert

16x26, use a 16x26 insert

22x22, use a 24x24 insert

24x24, use a 26x26 insert

16×16 and 18×18 are sewn true to 16×16 and 18×18. 20×20’s are sewn smaller, at around 19x19. Trust us on this! If we don't do this, the cover will hang on an insert and look sloppy. If you have purchased a 20×20 cover, do use a 20×20 insert. I recommend IKEA’s FJÄDRAR line.

If you are purchasing a cover for an insert over 20×20, i would size down by two inches. For example, I personally stuff my 24×24 covers with a 26×26 IKEA FJÄDRAR cushion. This is a personal preference and styling recommendation.

 I’m buying a cover for an insert I have at home. How do I know what size I have/ how do I measure my insert?

If you are measuring your inserts yourself, we cannot be held responsible for mis-measurement.

Standard insert sizes are as follows

16×16

18×18

20×20

14×20

16×24

16×26

22×22

24×24

To measure your insert, simply measure seam to seam, horizontally and vertically. Please purchase a cover in the size your insert measured as.

If your insert measured

16×16, use a 16×16 cover,

18×18, use an 18×18 cover

20x20, use a 20x20 cover {we sew our 20x20s smaller to ensure the best look, trust us on this!}

16x24, use a 16x24 cover

Once we get in to larger sizes, you'll want to use a slightly smaller cover

16x26, use a 16x24 cover

24x24, use a 22x22 cover

26×26, use a  24×24 for a cover.

What sizes do you recommend?

I personally prefer 20×20, 16×24 and 24x24. All square covers pictured are shown in 20×20, and all lumbar 16×24. 18×18 is also a nice option.

When creating a pillow vignette on your couch, I like to flank each side with a 24×24 for height, then add a couple square 20×20’s and one 16×26 lumbar.

If you are looking to create a small pillow vignette, then one or two 20×20’s and one 16×26 creates a fabulous look.

For a bed, I like to do two 20×20’s and one 16×26, or two 24×24’s and one 16×26.

Personally, I do not prefer 16×16 sizes unless as one addition to a larger couch vignette.

You can follow along on my instagram for product styling ideas too.

Are your covers with wording white?

Our covers with wording {and patches optional} are made with a canvas. We treat it to give it a linen look. 

Patches are sewn on with varying tones and textures. 

This material is incredibly durable.

We cannot customize fabric.  

CARING FOR YOUR COVERS

Are your pillow covers machine washable?

All of our pillow covers with wording are completely machine washable. I’d recommend cold, gentle cycle {although truth be told I throw mine in with my whites all the time}! Your patches have been treated to prevent further fraying, but if frays to appear, simply snip them away. 

Our grain sack textile pillow covers {made with curated feed sack material} are also machine washable. Please use the cold, gentle cycle and lay flat to dry. 

Our linen covers are machine washable {please use cold, gentle cycle and iron as needed}

Our vintage, authentic grain sacks are machine washable, but please ONLY use cold, gentle cycle. 

For all other accent covers, we recommend dry clean only. Home kits like dryer also work well. 

We've also included a care card with your order, for reference. 

REWARDS PROGRAM

How do I sign up for the rewards program?

there is a pop up on the bottom right corner of your screen. Click it and it will lead you to our sign up page. 

How do I use my rewards points?

Once enrolled, you can visit your rewards by clicking that same pop up on the bottom right corner and click "send points". Click any button that says "redeem" and it will email you a coupon code. 

My rewards points didn't apply to my order?

You need to enter the coupon code that was emailed to you. Points are not automatically applied, you must enter the coupon code.

CONTACT

What is the best way to contact you?

Email is always the best way to contact me. While I strive and do my very best to respond ASAP if I am able, please allow two business days for me to respond, while I have amazing seamstresses I am a one man show!

Instagram direct messages are fun for collaborating on instagram collaborations and keeping in touch with friends, but please do shoot me an email if you are contacting me in regards to business.

CUSTOMS

do you offer customs?

Yes! Please visit our custom pillow cover section  

We offer custom letters, custom numbers, custom coordinates and custom state covers. We also offer complete custom wording, meaning your pillow can say anything you’d like. As I hand paint all covers, I can write anything and everything.

TO ORDER

please use the custom wording on a pillow cover  listing and select your desired size, ink color and whether you’d like with or without patches.

Then, at check out, please leave me a note in “notes to the seller” letting me know what you’d like me to write. Please know, if you capitalize, I will capitalize, and if you break your saying in sentences, I will as well. Don’t hesitate to be as detailed as possible.

Please note, we will not duplicate a pillow from another maker or company. Should you request this, your order will be refunded. We have a conviction never to duplicate any other company, and we ask for the same respect for our products. 

Please be sure to double check spelling, grammar, etc. and understand that I cannot be held responsible for errors made

 do you offer custom sizes?

all covers have the "custom size" option in the drop down size menu. If a custom size is not listed {as the case with our vintage, authentic grain sacks}, then I cannot customize sizes. 

WHOLESALE

do you offer wholesale?

Yes! We love supporting small brick and mortar shops, however we do not sell wholesale for online sales. Please contact me and I will shoot you an email with our wholesale information.

Please note, we are no longer accepting wholesale accounts in the Dallas/ Fort, TX and Ventura County, CA areas.

There are times throughout the year when we will not be accepting wholesale orders.

Please do not place an order and then retroactively ask for a wholesale discount.

 CHOOSING YOUR COVER

I’m not sure what style to order, how can I decide what size/ color?

It really depends on the look you are going for! I share a ton of styling ideas on instagram, including suggested pairings. Feel free to email me if you need any help!

 

TURNAROUND TIME

What is your turnaround time?

We have worked REALLY hard to build up a 100% ready to ship inventory. You can expect your NON custom order to ship in 1-3 business days!

PLEASE NOTE, IF YOU ORDER A CUSTOM COVER ALONG WITH ADDITIONAL IN STOCK COVERS, YOUR ORDER WILL BE SHIPPED IN ONE SHIPMENT, WITHIN OUR CUSTOM TURNAROUND TIME OF 2-3 WEEKS. 

SHOULD YOU WANT THEM SHIPPED SEPARATELY, WE ENCOURAGE YOU TO PLEASE CHECK OUT VIA A SEPARATE TRANSACTION. 

SHIPPING

PLEASE MAKE SURE THAT YOUR ORDER IS SHIPPING TO A SECURE LOCATION, AS ONCE PACKAGE HAS BEEN DELIVERED TO THE CORRECT LOCATION WE CANNOT BE RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

Can you let me know the status of my order?

 

You can expect your NON custom order to ship in 1-3 business days!

 

My order shows as delivered but I have not received it! 

This happens all the time. It simply means your postal carrier marked your order as delivered before they had a chance to deliver. This is on the USPS side and not in our hands. 99% of the time it shows up the next day. 

 Where can I find tracking info on my order?

If you gave us an email at check out, we've emailed you tracking info once your order shipped. If you provided a phone number, your tracking info {and order confirmation} was sent via SMS via the phone number you provided.

 Tracking info shows that the post office has not yet received my order? Is there a problem?

We deliver or arrange for pick ups from USPS daily. We would NEVER sit on an order and wait to bring to USPS. If you are seeing this on your tracking, the post office simply hasn't scanned in your order. This can be due to a weekend, USPS holiday, etc. There is no cause for concern.

RETURNS AND EXCHANGES

We accept approved exchanges on our accent covers, within 15 days. Please reach out via email to hello@withlavenderandgrace.com, and explain the reason for the exchange. 

Because every cover with wording is hand painted for you, we do not offer returns on our covers with wording. The exception would be, if a mistake was made on our end or if your item arrived damaged. 

Customer is fully responsible for return shipping charges unless a shipping mistake has been made on my end.

All items must be returned in original and unused/unwashed condition, otherwise a refund/replacement will not be issued.

We do not offer refunds or exchanges on wholesale orders, or items purchased at any of our retailers. Please contact your retailer to inquire about their refund/exchange policy.

Please be sure to review the details of our products before ordering. 

Our covers with wording are not made, as the listing states, with a white material. It is a canvas material we treat in house to give it varience in tone and texture. This adds to the vintage/ industrial look of our products.

When purchasing a custom pillow cover, please give as detailed information as possible. Returns cannot be accepted if you provided incorrect wording information on a custom pillow.

Patches may vary with pillow covers, however I ensure that with every pillow, the patches look fantastic. The listing states that patches may vary and returns cannot be accepted if your patches do not look exactly as pictured.

Some pillow covers come with seams, while some do not. If you purchased a pillow cover with a seam, it will come with a seam.

WLG will not send out replacement covers until the exchange has been received. 

 

Our listing descriptions are incredibly detailed and contain more info pertaining to a specific product as well. Don’t ever hesitate to email me if you still have any more questions.