FAQs

All of our products are made by scratch and by us, in house. Our team is made up of the very best seamstresses and from cutting your fabric, painting your wording, sewing on patches and zipping your pillow up, it's done by us. Nothing is outsourced. 

SIZING AND INSERTS

do you sell inserts too?

We do not sell inserts.

You can find fantastic down inserts at IKEA. We highly recommend the FJÄDRAR line. Additionally, Crate and Barrel has fantastic down and down alternative inserts as well in multiple sizes.

We only recommend down or down alternative inserts for my covers. This is because our material is thick, and to get the cozy, overstuffed, soft and over all yummy look as pictured, down is the best option.

Why did you stop selling inserts?

We only recommend using down {or down alternative} inserts for the absolute best look. Your cover is of the upmost quality and we encourage you to use an insert that will do it justice! 

Down/ down alternative inserts tend to be heavier, and, therefor cost more to ship. In the past we had to charge quite a bit in order to simply cover the cost we pay for the insert and shipping.

We refuse to sell lightweight, cheap, synthetic inserts- we are passionate about quality and durability.

Additionally, purchasing bulk inserts overseas at a wholesale price would mean purchasing down that was likely unethically sourced and live-plucked.

Since IKEA's down inserts are so affordable, IKEA has vowed to use ethically sourced down, the quality is amazing AND ship at a low price- we instead refer you to IKEA's website {or Crate and Barrel!}

This is actually more affordable for you!

You only need to purchase an insert once, but can easily switch out our covers when you want to change up your look, that is the beauty of pillow covers! 

Why do you recommend IKEA inserts?

The quality is amazing, they ship and they are incredibly low priced. Additionaly, IKEA does not use live plucked down to source their feathers. 

UPDATE. Due to COVID19, customers report that IKEA's shipping time frame is extended. Please remember, WLG is not associated with IKEA, we do not earn commissions, nor do we have control over their shipping time frame. IKEA's inserts are simply well priced, ethical and what we personally use. If the time frame is an issue, I encourage you to do a quick google search and, based on reviews and your budget, find the down inserts that work for you.

Almost any and every major home decor store carries down, or down alternative inserts. Customers have had great success on Urban Outfitters, Serena and Lily, Amazon, Pottery Barn, Wal Mart, West Elm Williams Sonoma home, Wayfair to name a few. 

The only inserts we would not recommend are those that are synthetic.

Simply follow the size chart below for any sizing. This size chart applies to down inserts from all retailers.

What size insert should I buy for my cover?

Please always purchase a cover based on your insert size, and vise versa. The exception to this is our 22x22, 24x24 and 16x24 size. {Links are also provided below}

16x16, use a 16x16 insert

18x18, use an 18x18 insert

20x20, us a 20x20 insert

16x24, use a 16x26 insert

16x26, use a 16x26 insert

22x22, use a 24x24 insert

24x24, use a 26x26 insert

16×16 and 18×18 are sewn true to 16×16 and 18×18. 20×20’s are sewn smaller, at around 19x19. Trust us on this! If we don't do this, the cover will hang on an insert and look sloppy. If you have purchased a 20×20 cover, do use a 20×20 insert. I recommend IKEA’s FJÄDRAR line.

If you are purchasing a cover for an insert over 20×20, i would size down by two inches. For example, I personally stuff my 24×24 covers with a 26×26 IKEA FJÄDRAR cushion. This is a personal preference and styling recommendation. This sizing would be the same for any brand insert. 

I’m buying a cover for an insert I have at home. How do I know what size I have/ how do I measure my insert?

If you are measuring your inserts yourself, we cannot be held responsible for mis-measurement.

Standard insert sizes are as follows

16×16

18×18

20×20

14×20

16×24

16×26

22×22

24×24

To measure your insert, simply measure seam to seam, horizontally and vertically. Please purchase a cover in the size your insert measured as.

If your insert measured

16×16, use a 16×16 cover,

18×18, use an 18×18 cover

20x20, use a 20x20 cover {we sew our 20x20s smaller to ensure the best look, trust us on this!}

16x24, use a 16x24 cover

Once we get in to larger sizes, you'll want to use a slightly smaller cover

16x26, use a 16x24 cover

24x24, use a 22x22 cover

26×26, use a  24×24 for a cover.

What sizes do you recommend?

I personally prefer 20×20, 16×24 and 24x24. All square covers pictured are shown in 20×20, and all lumbar 16×24. 18×18 is also a nice option.

When creating a pillow vignette on your couch, I like to flank each side with a 24×24 for height, then add a couple square 20×20’s and one 16×26 lumbar.

If you are looking to create a small pillow vignette, then one or two 20×20’s and one 16×26 creates a fabulous look.

For a bed, I like to do two 20×20’s and one 16×26, or two 24×24’s and one 16×24.

Personally, I do not prefer 16×16 sizes unless as one addition to a larger couch vignette.

You can follow along on my instagram for product styling ideas too.

Are your covers with wording white?

Our covers with wording {and patches optional} are made with a canvas. We treat it to give it a very light linen look. 

Patches are sewn on with varying tones and textures. 

This material is incredibly durable.

We cannot customize fabric.  

CARING FOR YOUR COVERS

Are your pillow covers machine washable?

All of our pillow covers with wording are completely machine washable. I’d recommend cold, gentle cycle {although truth be told I throw mine in with my whites all the time}! Your patches have been treated to prevent further fraying, but if frays to appear, simply snip them away. 

Our grain sack textile pillow covers {made with curated feed sack material} are also machine washable. Please use the cold, gentle cycle and lay flat to dry. 

Our linen covers are machine washable {please use cold, gentle cycle and iron as needed}

Our vintage, authentic grain sacks are machine washable, but please ONLY use cold, gentle cycle. 

For all other accent covers, we recommend dry clean only. Home kits like dryer also work well. 

We've also included a care card with your order, for reference. 

REWARDS PROGRAM

How do I sign up for the rewards program?

there is a pop up on the bottom right corner of your screen. Click it and it will lead you to our sign up page. 

How do I use my rewards points?

Once enrolled, you can visit your rewards by clicking that same pop up on the bottom right corner and click "send points". Click any button that says "redeem" and it will email you a coupon code. 

My rewards points didn't apply to my order?

You need to enter the coupon code that was emailed to you. Points are not automatically applied, you must enter the coupon code. Coupon code discounts cannot be applied after an order was placed.

WILL YOU BE RESTOCKING______?

We are actively restocking 7 days a week. We are not a big box store, and our products are not mass produced in factories. My textiles come from all over the world, and, once received, passed on to our skilled seamstresses for sewing. My exchanges with seamstresses happen throughout the week.

Our covers with wording are hand painted by myself.

Our products do take time to produce, but we are working as quickly as possible to keep the site stocked.

If a product is showing as "out of stock" it will be restocked. The very best way to ensure you are the first to know when a style is restocked, is to click "email when available" (this pop up is shown in the left corner). This lets me know to prioritize a certain style, and also allows the system to automatically email you the second that style is back in stock.

The exception is, as the listing states, our vintage grain sacks and authentic mud cloths. Our grain sacks are true antiques, sourced in Europe. Once a style sells out they will not be restocked as they are one of a kind. Our mud cloths are also one of a kind, as is the nature of the authentic mud cloth textile. I make every effort to replenish the same, or similar styles from my source in Africa, but exact re-stocks are not guaranteed.

CONTACT

What is the best way to contact you?

Please feel free to email at hello@withlavenderandgrace.com. Direct and Private Messages on social media are not an appropriate way to contact regarding business. Understand that I am flooded with a tremendous amount of spam messages and there is no way to sort or filter social media messages. Email is always best.

While I strive and do my very best to respond ASAP if I am able, please allow two business days for me to respond, while I have amazing seamstresses I am a one man show!

CUSTOMS

do you offer customs?

Yes! Please visit our custom pillow cover section  

We offer custom letters, custom numbers, custom coordinates and custom state covers. We no longer offer custom wording.

TO ORDER

At check out, please leave me a note in “notes to the seller” letting me know what you’d like me to write. 

Please note, we will not duplicate a pillow from another maker or company. Should you request this, your order will be refunded. We have a conviction never to duplicate any other company, and we ask for the same respect for our products. 

Please be sure to double check spelling, grammar, etc. and understand that I cannot be held responsible for errors made.

IT'S BEEN MORE THAN 3 BUSINESS DAYS, WHY HASN'T MY CUSTOM ORDER SHIPPED?

Please note, our stated turnaround time for CUSTOM orders is approximately 1-2 weeks. During particularly busy times, your custom order may take up to 3 weeks. Please note, our covers with wording are hand painted, and go through a number of steps and processes before your order is shipped to you.

Should you place an order containing a custom cover, your order will ship within the custom wording time frame. If this is an issue, we encourage you to place two separate orders.

DO YOU OFFER CUSTOM SIZES?

we do not.

DO YOU OFFER WHOLESALE?
Our business and pricing is based off of a direct to consumer model. It is for this reason that we no longer offer wholesale orders.

 CHOOSING YOUR COVER

I’m not sure what style to order, how can I decide what size/ color?

It really depends on the look you are going for! I share a ton of styling ideas on Instagram, including suggested pairings. Additionally, we show each product with varying coordinating styles, in every effort to show how our styles pair and look together. We've have created a "recommended pairings" section under each listing.

Due to the fact that colors may appear different on varying screens, we encourage you to base your pairings on our recommendations.

Still need help? Email me at hello@withlavenderandgrace.com and I'd be happy to offer some suggestions!

TURNAROUND TIME

What is your turnaround time?

You can expect your NON custom order to ship in 1-3 business days.

Our stated turnaround time for CUSTOM orders is approximately 1-2 weeks. During particularly busy times, your custom order may take up to 3 weeks. Please note, our covers with wording are hand painted, and go through a number of steps and processes before your order is shipped to you.

Should you place an order containing a custom cover, your order will ship within the custom wording time frame. If this is an issue, we encourage you to place two separate orders.


SHIPPING

PLEASE MAKE SURE THAT YOUR ORDER IS SHIPPING TO A SECURE LOCATION, AS ONCE PACKAGE HAS BEEN DELIVERED TO THE ENTERED LOCATION WE CANNOT BE RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

WE CANNOT BE HELD RESPONSIBLE FOR AN INCORRECT ADDRESS BEING ENTERED. 

Can you let me know the status of my order?

 You can expect your NON custom order to ship in 1-3 business days!

 My order shows as delivered but I have not received it! 

This happens all the time. It simply means your postal carrier marked your order as delivered before they had a chance to deliver. This is on the USPS side and not in our hands. 99% of the time it shows up the next day. 

 Where can I find tracking info on my order?

If you gave us an email at check out, we've emailed you tracking info once your order shipped. If you provided a phone number, your tracking info {and order confirmation} was sent via SMS via the phone number you provided.

 Tracking info shows that the post office has not yet received my order? Is there a problem?

We deliver or arrange for pick ups from USPS daily. We would NEVER sit on an order and wait to bring to USPS. If you are seeing this on your tracking, the post office simply hasn't scanned in your order. This can be due to a weekend, USPS holiday, etc. There is no cause for concern.

RETURNS AND EXCHANGES

We accept approved exchanges on our covers, within 10 days upon receipt.  Please reach out via email to hello@withlavenderandgrace.com, and explain the reason for the exchange. 

Once we receive your exchange, please let us know what you would like to exchange your order for.

Understand that many of our styles tend to sell out quickly. We make every effort to restock our site as quickly as possible, but please remember, we are not a big box store and we do not outsource production to factories or overseas. We have a commitment to ethical production, and ethical production takes time. 

You are welcome to exchange your order for a style in stock, or you may wait for a style to be restocked.

Customer is fully responsible for return shipping charges unless a shipping mistake has been made on my end.

All items must be returned in original and unused/unwashed condition, otherwise a refund/replacement will not be issued.

Please be sure to review the details of our products before ordering. 


WLG will not send out replacement covers until the exchange has been received. 

Our listing descriptions are incredibly detailed and contain more info pertaining to a specific product as well. Don’t ever hesitate to email me if you still have any more questions.