What is the best way to contact you?
Please feel free to email at hello@withlavenderandgrace.com. Direct and Private Messages on social media are not an appropriate way to contact regarding business. Understand that I am flooded with a tremendous amount of spam messages and there is no way to sort or filter social media messages. Email is always best.
DO YOU OFFER CUSTOM SIZES?
Our business and pricing is based off of a direct to consumer model. It is for this reason that we no longer offer wholesale orders.
CHOOSING YOUR COVER
I’m not sure what style to order, how can I decide what size/ color?
It really depends on the look you are going for! I share a ton of styling ideas on Instagram, including suggested pairings. Additionally, we show each product with varying coordinating styles, in every effort to show how our styles pair and look together. We've have created a "recommended pairings" section under each listing.
Due to the fact that colors may appear different on varying screens, we encourage you to base your pairings on our recommendations.
Still need help? Email me at hello@withlavenderandgrace.com and I'd be happy to offer some suggestions!
TURNAROUND TIME
What is your turnaround time?
You can expect your order to ship in 1-3 business days.
SHIPPING
PLEASE MAKE SURE THAT YOUR ORDER IS SHIPPING TO A SECURE LOCATION, AS ONCE PACKAGE HAS BEEN DELIVERED TO THE ENTERED LOCATION WE CANNOT BE RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
WE CANNOT BE HELD RESPONSIBLE FOR AN INCORRECT ADDRESS BEING ENTERED.
Can you let me know the status of my order?
You can expect your order to ship in 1-3 business days!
My order shows as delivered but I have not received it!
This happens all the time. It simply means your postal carrier marked your order as delivered before they had a chance to deliver. This is on the USPS side and not in our hands. 99% of the time it shows up the next day.
Where can I find tracking info on my order?
If you gave us an email at check out, we've emailed you tracking info once your order shipped. If you provided a phone number, your tracking info {and order confirmation} was sent via SMS via the phone number you provided.
Tracking info shows that the post office has not yet received my order? Is there a problem?
We deliver or arrange for pick ups from USPS daily. We would NEVER sit on an order and wait to bring to USPS. If you are seeing this on your tracking, the post office simply hasn't scanned in your order. This can be due to a weekend, USPS holiday, etc. There is no cause for concern.
RETURNS AND EXCHANGES
We accept approved exchanges on our covers, within 10 days upon receipt. Please reach out via email to hello@withlavenderandgrace.com, and explain the reason for the exchange.
Once we receive your exchange, please let us know what you would like to exchange your order for.
Understand that many of our styles tend to sell out quickly. We make every effort to restock our site as quickly as possible, but please remember, we are not a big box store and we do not outsource production to factories or overseas. We have a commitment to ethical production, and ethical production takes time.
You are welcome to exchange your order for a style in stock, or you may wait for a style to be restocked.
Customer is fully responsible for return shipping charges unless a shipping mistake has been made on my end.
All items must be returned in original and unused/unwashed condition, otherwise a refund/replacement will not be issued.
Please be sure to review the details of our products before ordering.
WLG will not send out replacement covers until the exchange has been received.
SALE STYLES ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES.
Our listing descriptions are incredibly detailed and contain more info pertaining to a specific product as well. Don’t ever hesitate to email me if you still have any more questions.