Policies, Returns and Shipping.
WHAT WE STAND FOR
Our goal and purpose is always to produce high quality pieces that can stand the test of time and become treasured staples for our customers. Every piece goes through multiple steps before it is shipped to you.
We have a commitment to ethical production. Our products are made by hand, in the USA by skilled artisans. Zero labor is outsourced to mass production or factories.
We work in production methods that eliminate waste. We only order enough fabric to fulfill orders. Scrap fabric that would normally wind up on the cutting room floor is instead saved for future products.
We make every effort to purchase textiles from fellow small business owners.
Our linen comes from a female owned small business In Belgium.
Our vintage grain sacks are sourced from a mother and son team. They travel to Europe multiple times throughout the year and source our authentic grain sacks from rural farming villages.
Our satin labels come from an independent artisan in Paris, France.
Our authentic mud cloth comes from a mother and son team who bring us their textiles from Africa.
SHIPPING AND TURNAROUND TIMES
You can expect your NON CUSTOM order to ship in 1-3 business days.
Our stated turnaround time for CUSTOM orders is approximately 1-2 weeks. During particularly busy times, your custom order may take up to 3 weeks. Please note, our covers with wording are hand painted, and go through a number of steps and processes before your order is shipped to you.
Should you place an order containing a custom cover, your order will ship within the custom time frame. If this is an issue, we encourage you to place two separate orders.
Complimentary shipping does not apply to international orders.
RETURNS AND EXCHANGES
Due to the fact that colors may appear different on varying screens, we encourage you to base your pairings on our recommendations.
We also offer fabric swatches on many of our textiles. When in doubt, we encourage you to first purchase a fabric swatch.
Patches may vary with pillow covers, however I ensure that with every pillow, the patches look fantastic. The listing states that patches may vary and returns cannot be accepted if your patches do not look exactly as pictured.
Some pillow covers come with seams, while some do not. If you purchased a pillow cover with a seam, it will come with a seam.
SALE AND CLEARANCE PRODUCTS ARE NOT ELIGIBLE FOR EXCHANGES OR STORE CREDIT.
CHANGES
We cannot charge you for anything you have not purchased, nor can we change your order.
Orders CANNOT be changed, modified, or canceled after checkout.
COUPON CODES
Only one coupon code can be used per order. Coupon code discounts cannot be applied after an order was placed. Please remember to enter the code at checkout.
Should you return an item purchased with a coupon code and receive a store credit gift card, that coupon code can only be used if the code is still valid.
If the promotion or coupon code is no longer valid, we cannot honor the code.
CONTACT
Please feel free to email at hello@withlavenderandgrace.com. Direct and Private Messages on social media are not an appropriate way to contact. Understand that I am flooded with a tremendous amount of spam messages and there is no way to sort or filter social media messages. Email is always best.
Friendly reminder that I am a small business. Please allow for grace re. email response times. Have a question? There's a good chance you can find the answer on the FAQ page.
I pour my heart into WLG and creating products that are not only beautiful, but meant to last, all while maintaining a commitment to ethical production. I do not outsource production overseas or to factories. I do not use 'bots or overseas customer service reps. When you send an email, you speak directly with us. WLG was founded with a commitment to filling homes and the community we have created with GRACE and peace.
That being said, abusive and slanderous behavior will not be tolerated and WLG reserves the right to refuse orders from customers demonstrating such behavior. A failure to abide by our policies will result in a refusal to accept orders from such customers.
SIZING
Please note our sizing structure. This listed on every listing, and our FAQ page.
16×16 and 18×18 are sewn true to 16×16 and 18×18. 20×20’s are sewn smaller, at around 19x19. Trust us on this! If we don't do this, the cover will hang on an insert and look sloppy. If you have purchased a 20×20 cover, do use a 20×20 insert.
WHOLESALE
