Policies, Returns and Shipping.
WHAT WE STAND FOR
Our goal and purpose is always to produce high quality pieces that can stand the test of time and become treasured staples for our customers. Every piece goes through multiple steps before it is shipped to you.
We have a commitment to ethical production. Our products are made by hand, in the USA by skilled artisans. Zero labor is outsourced to mass production or factories.
We work in production methods that eliminate waste. We only order enough fabric to fulfill orders. Scrap fabric that would normally wind up on the cutting room floor is instead saved for future products.
We make every effort to purchase textiles from fellow small business owners.
Our linen comes from a female owned small business In Belgium.
Our vintage grain sacks are sourced from a mother and son team. They travel to Europe multiple times throughout the year and source our authentic grain sacks from rural farming villages.
Our satin labels come from an independent artisan in Paris, France.
Our authentic mud cloth comes from a mother and son team who bring us their textiles from Africa.
SHIPPING AND TURNAROUND TIMES
You can expect your NON CUSTOM order to ship in 1-3 business days.
Our stated turnaround time for CUSTOM orders is approximately 1-2 weeks. During particularly busy times, your custom order may take up to 3 weeks. Please note, our covers with wording are hand painted, and go through a number of steps and processes before your order is shipped to you.
Should you place an order containing a custom cover, your order will ship within the custom wording time frame. If this is an issue, we encourage you to place two separate orders.
Complimentary shipping does not apply to international orders.
RETURNS AND EXCHANGES
We accept approved exchanges on our covers, within 10 days upon receipt. Please reach out via email to hello@withlavenderandgrace.com, and explain the reason for the exchange.
Once we receive your exchange, please let us know what you would like to exchange your order for.
Understand that many of our styles tend to sell out quickly. We make every effort to restock our site as quickly as possible, but please remember, we are not a big box store and we do not outsource production to factories or overseas. We have a commitment to ethical production, and ethical production takes time.
You are welcome to exchange your order for a style in stock, or you may wait for a style to be restocked.
Customer is fully responsible for return shipping charges unless a shipping mistake has been made on my end.
Please be sure to review the details of our products before ordering.
Understand that certain screens may alter a color of our styles. We show each product with varying coordinating styles, in every effort to show how our styles pair and look together. Additionally, we have created a "recommended pairings" section under each listing.
Due to the fact that colors may appear different on varying screens, we encourage you to base your pairings on our recommendations.
When purchasing a custom pillow cover, please give as detailed information as possible. Returns cannot be accepted if you provided incorrect wording information on a custom pillow.
Patches may vary with pillow covers, however I ensure that with every pillow, the patches look fantastic. The listing states that patches may vary and returns cannot be accepted if your patches do not look exactly as pictured.
Some pillow covers come with seams, while some do not. If you purchased a pillow cover with a seam, it will come with a seam.
CHANGES
We cannot charge you for anything you have not purchased, nor can we change your order. If you've made a mistake in ordering, you are free to contact us within 24 hours with a change request, but please understand, multiple changes lead to confusion and perhaps a delay in your order getting to you.
COUPON CODES
Only one coupon code can be used per order. Coupon code discounts cannot be applied after an order was placed. Please remember to enter the code at checkout
CONTACT
Please feel free to email at hello@withlavenderandgrace.com. Direct and Private Messages on social media are not an appropriate way to contact. Understand that I am flooded with a tremendous amount of spam messages and there is no way to sort or filter social media messages. Email is always best.
Friendly reminder that I am a small business. Please allow for grace re. email response times (I am only one person). Have a question? There's a good chance you can find the answer on the FAQ page.
I pour my heart into WLG and creating products that are not only beautiful, but meant to last, all while maintaining a commitment to ethical production. I do not outsource production overseas or to factories. I do not use 'bots or overseas customer service reps. When you send an email, you speak directly with me. WLG was founded with a commitment to filling homes and the community we have created with GRACE and peace.
That being said, abusive and slanderous behavior will not be tolerated and WLG reserves the right to refuse orders from customers demonstrating such behavior. A failure to abide by our policies will result in a refusal to accept orders from such customers.
SIZING
Please note our sizing structure. This listed on every listing, and our FAQ page.
16×16 and 18×18 are sewn true to 16×16 and 18×18. 20×20’s are sewn smaller, at around 19x19. Trust us on this! If we don't do this, the cover will hang on an insert and look sloppy. If you have purchased a 20×20 cover, do use a 20×20 insert.
WHOLESALE
