Shipping and turnaround times

SHIPPING

PLEASE MAKE SURE THAT YOUR ORDER IS SHIPPING TO A SECURE LOCATION, AS ONCE PACKAGE HAS BEEN DELIVERED TO THE ENTERED LOCATION WE CANNOT BE RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

WE CANNOT BE HELD RESPONSIBLE FOR AN INCORRECT ADDRESS BEING ENTERED. 

Can you let me know the status of my order?

 You can expect your NON custom order to ship in 1-3 business days!

 My order shows as delivered but I have not received it! 

This happens all the time. It simply means your postal carrier marked your order as delivered before they had a chance to deliver. This is on the USPS side and not in our hands. 99% of the time it shows up the next day. 

 Where can I find tracking info on my order?

If you gave us an email at check out, we've emailed you tracking info once your order shipped. If you provided a phone number, your tracking info {and order confirmation} was sent via SMS via the phone number you provided.

 Tracking info shows that the post office has not yet received my order? Is there a problem?

We deliver or arrange for pick ups from USPS daily. We would NEVER sit on an order and wait to bring to USPS. If you are seeing this on your tracking, the post office simply hasn't scanned in your order. This can be due to a weekend, USPS holiday, etc. There is no cause for concern.

Do you ship internationally?

we do. Complimentary shipping does not apply to international orders.

All international orders regardless of country: Your purchase & shipping does not include customs, tariffs or any other additional fees. Those remain the responsibility of the customer. While it is our goal to get your purchase shipped within 15 business days it may not always be possible with International orders.